<![CDATA[AnyMeeting - Free Web Conferencing]]> <![CDATA[NEW! AnyMeeting Plugin for Mac!]]> mac plugin

Hey there Mac Fans!

No more Java worries!  We now offer a screen sharing plugin for Mac OSX 10.7 and 10.8 that slips you right past pesky ole Java. Nice and easy!

Check out our detailed guide for installation instructions.



]]> <![CDATA[Top 5 Frequently Asked Questions ]]> Hi everyone, here are the top issues we're currently seeing.  If you're experiencing one of these, please read these articles in order to save yourself the need to send an email to our support team:

1. Recording is still processing - Sometimes, depending on our system load, it may take over 12 hours to process your recording.  If you're still having this problem after 24 hours, please email us.

2. Screen Sharing - I see a black screen (for Presenter) - If you started screen sharing, and the screen displays "Screen Sharing has started", then that means you ARE screen sharing, and everyone can see your screen.  It is normal to see a black screen on your AnyMeeting brwoser as it is now broadcasting your screen.

3. Screen Sharing - Mac Java problem - Make sure that you have the latest version of Java installed, and that you're using Firefox or Safari web browser.  You may also have to re-enable Java on your Mac. 

4. Screen Sharing Download - Virus Warning - This is a very recent development where Norton Antivirus identifies our Windows Screen Sharing plugin as a virus.  This is a false positive.  We have communicated and resolved this with Symantec, and future updates of their virus definitions will not report any virus in our plugin.

5. Screen Sharing stops frequently - This recent issue is related to a user's internet connection.  Try closing all other programs that you're not using in order to free up your internet connection.  We're also working on a fix to improve this performance.

If you have other questions, please feel free to search our knoweldge base, or contact Customer Service.  Thanks!

]]> <![CDATA[Screen Sharing Widget being phased out]]> Due to future improvements in AnyMeeting, the screen sharing widget (The small pop out window that appeared after you begin screen sharing) is being phased out of our software. All new accounts created as of 12pm PST today will not have the widget functionality. Current users will retain it for a short period before it is phased out on these accounts as well. Our support materials will change to address this at that time.

Though the removal of this functionality paves the way for exciting new improvements, we do regret any inconvenience the loss of this feature may cause. We assure you that we are looking into other implementations of similar features in the future.

NEW USERS: There are a few other differences new accounts may see as well. We advise all new account holders running Windows based systems to click HERE for more information.

]]> <![CDATA[Apple Releases Update That Disables Java]]> Due to recent security flaws with Java, Apple has just released an update that blocks the use of every version of Java up to and including Java 7 Update 11. Unfortunately, this affects every Mac user out there who wants to screen share using the AnyMeeting software. However, there is an easy fix. All you need to do is go to Java’s website and download the latest version of Java 7 Update 13.

For instructions on how to do this, please visit the following link: http://support.anymeeting.com/index.php?/AnyMeeting/Knowledgebase/Article/View/272/92/cant-screen-share-mac-os-x-users

]]> <![CDATA[Screen Sharing Issues with Google Chrome on Macs ]]> Hello Mac Users,

Our screen sharing application currently requires the use of Java, a common software that allows for a wide variety of online and offline applications to function. However, on OSX, Java requires a 64 bit browser to function for web applications. But since Chrome for Apple's OSX operating system is not 64 bit, screen sharing will not function on this browser.

We recommend using Mozilla's Firefox browser: http://www.mozilla.org/en-US/firefox/new

Make sure you have the latest version of Adobe Flash installed too: http://get.adobe.com/flashplayer

We hope this helps!

]]> <![CDATA[Recordings now collect email and name from viewers by default]]> An important bulletin for all of you AnyMeeting account holders. All new recordings will have the "Requires login" option on by default now, so your recordings made from here on will require attendees to enter their email and name to view it. We collect this information for you which is available in your reports for that recording.

Don't worry, they don't need any specific login information from you and will be able to view normally after entering just a name and email address. You can turn this option off for each recording off in the 'Edit Settings" option for that recording under the Recordings tab.

]]> <![CDATA[AnyMeeting can now share YouTube videos!]]> Good news, Presenters! You can now bring your YouTube videos into your meetings to watch live with your audience! They can even be part of a recorded webinar. You will notice the old Screen Sharing button in your meeting has been changed to say just "Share". Now when you click it, you will get the option to use our old Screen Sharing feature, or our new YouTube Sharing feature.

To read more about this easy to use tool, check out the following article!

http://support.anymeeting.com/index.php?/AnyMeeting/Knowledgebase/Article/View/285/0/youtube-video-sharing-tool

]]> <![CDATA[Issues with Google Chrome and what you can do]]> Some of our Google Chrome users have been reporting audio abnormalities and other errors while using our software. This seems to be due to a new feature released in the latests Google Chrome update that alters the way it handles Flash. Luckily we have identified a fix! Please take a look at the following article to find out what you can do to avoid this from happening.

http://support.anymeeting.com/index.php?/AnyMeeting/Knowledgebase/Article/View/284/0/shockwave-flash-crash-when-using-google-chrome

]]> <![CDATA[Upgrade to Java 7.5 for increased stability!]]> Our Screen Sharing feature uses Java, a very common software that is present on the far majority of internet accessing computers. However, recent releases of Java have been causing conflicts with Screen Sharing on some account holder's systems.

Luckily, it seems the very latest release has been giving very good results! We recommend downloading and installing the latest version as per the instructions on the Java site: http://java.com

You may need to shut down and restart your browser to experience the changes. We hope this helps the quality of your meetings!

]]> <![CDATA[Screen Sharing issues for Mac users]]> UPDATE: 05/21/12: We have done further testing into how Apple is handling Java in OSX 10.5 and have altered these instructions. Hopefully, this revised guide may resolve the issue on your system.

Some of AnyMeeting's Mac OSX users have unfortunately been experiencing some issues when attempting to Screen Share. Our Screen Sharing feature requires the rather common Java software to function properly, a software that the majority of internet users will already have installed on their system as it is used by a very wide variety of internet applications. However, Mac OSX has recently changed how it handles Java due to a security compromise. For more information please check out the news article HERE.

For clarification, this effects only the person attempting to screen share and not anyone who is just viewing it.

If you find yourself having difficulty in getting the screen sharing to run on your Mac OSX system, please check out the links below for possible fixes.

Can't Start Screen Sharing (Mac OS X 10.7 Users)
Can't Start Screen Sharing (Mac OS X 10.5 & 10.6 Users)

http://support.anymeeting.com/index.php?/AnyMeeting/Knowledgebase/Article/View/272/0/cant-start-screen-sharing-mac-os-x-107-users
]]> <![CDATA[Screen Sharing Improvements!]]> Our Screen Sharing feature has just received a large update which should improve all viewers’ experiences in low bandwidth situations. Previously, when either the presenter's or an attendee's internet connection was suffering, this created an increasing "latency" in the screen sharing feed. Basically, the screen sharing would take longer to actually get to the viewer, lagging behind the audio/webcam.

Now, while we can't solve a poor internet connection, we have changed the screen sharing feature’s behavior so that when an internet connection is suffering, the quality of the screen sharing feed decreases instead of the screen sharing beginning to lag behind. Now your viewers will be able to keep up, even if their internet connection isn't!

]]> <![CDATA[Two Overview Videos For New Users]]> Going along with today's big UI and feature update for AnyMeeting, comes two new videos for your viewing pleasure! These are built with the new user in mind and gives a great quick overview of both the Account Manager, and the Meeting interface. After watching these videos, you should already have your best foot forward for your further online meeting endeavors!

Account Manager Overview

Meeting Overview]]> <![CDATA[Big UI And Feature Update For AnyMeeting!]]> Today the best Web Conferencing service just got better! AnyMeeting has released a brand new update that contains all sorts of improvements in user friendliness. Don't worry, everything works pretty much the same way it did, with just a few visual and functionality changes.

Improvements include:

  • New interface for the meeting application. The button layout has been moved and changed to contain your most used features in a more accessible layout.
  • An info box showing the meeting's details has been added to the main "rising sun" area of the meeting that is visible when no webcams or screens are being shared.
  • New prompts informing presenters and attendees when they can broadcast their microphones, webcams, and screen sharing.
  • Presenters can decide ahead of time whether their attendees will be able to share their microphones, webcams, and screens or not for a meeting.
  • Presenters can decide ahead of time whether their meeting will start in Conference Call mode, or VoIP.
  • Many other bug fixes, tweaks, and improvements.

We hope you enjoy AnyMeeting's new look! Feel free to let us know what you think!we

]]> <![CDATA[Troubleshooting Videos Now Available]]> A wise man once said a picture was worth a thousand words. So imagine how many words we can afford to buy with a movie!

We have created a few videos to help with some of the more common issues you guys have been contacting us about. If you have been experiencing any of the issues below, please take a look! In just a couple minutes our support staff will let you know what you can do to diagnose and resolve your issue.

Audio & Video Lag/Quality Issues

Audio Echo/Feedback

Screen Sharing Issues

]]> <![CDATA[Screen Sharing just got easier!]]> You spoke and we listened -- screen sharing just got much easier!


We now have a simple to use Screen Sharing Preview Widget which allows you to see the content being shared with your audience on your screen. But wait, we didn't stop there! We also added the ability to send and receive text chat messages. Last but not least, you have the ability to move the Widget around your screen to any portion of the screen that works for you.
Here's a recap of our new features:

  • Preview Screen Sharing Content
  • Send/Receive Text Chat Messages While Screen Sharing
  • Move the Screen Sharing Preview Widget About Your Screen

For more information on how to use this great new feature, please click here.

*Update: If you are experiencing any issues while attempting to share your screen, please clear your web browser cache and clear your Java cache, close your browser, and then try again.

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