A recent update to Google Chrome has brought on a new "feature" that requires you to allow permission for your webcam and microphone.  This is not overwritten by the Adobe Flash "Allow" screen you see when joining a meeting but is additional.

**Click the picture to enlarge

If you experience trouble with your mic during your meeting, make sure that Chrome recognizes your mic.  Click on the camera icon on the upper right of the URL bar:

Choose your mic here

Clear browser cache!

Please be sure to clear your web browsers cache in order to prevent older files that had been previously captured onto your computers cache folder from negatively impacting our software. It is simple to perform and in many cases, it will correct audio or video questions affecting your Chrome browser.

In order to clear your Google Chrome web browsers cache please follow the steps below:
  1. Click the Chrome menu Chrome menu on the browser toolbar.
  2. Select Tools.
  3. Select Clear browsing data.
  4. In the dialog that appears, select the 'Empty the Cache' checkbox (see the screenshot below).
  5. Use the menu at the top to select beginning of time in order to delete the cache.
  6. Click Clear browsing data.

You may alternately try a different web browser


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