Below are the most common questions support receives that have solutions!

Audio Troubleshooting:

1.  No one can hear me, I am on computer audio.
Solutions:
  • Turn off other applications such as SKYPE that may be holding your Mic hostage.
  • Be sure to check your Audio source in the meeting under Audio & Video Options.
  • If this does not work, switch to phone by going to the Audio & Video Options and choosing DIAL-IN FOR AUDIO.
       

2.  I am having trouble calling in on the phone.
  • If on a cell phone, are you clicking the Dial In button from the email invitation? This will dial you in automatically.
  • Are you on a VOIP telephone service that may not allow connecting to conference call lines?

Solutions:
  • Ensure that you are pressing all numbers in a normal pace. Dialing or pressing buttons on your phone too quickly will not allow the Tone to be heard by the conference call provider.
  • If dialing from a cell phone, ensure you are in a good service area.
  • If you are on a VOIP line, that service provider may not allow what is called DTMF. Try a different phone if available.

Webcam Troubleshooting

1.  My webcam will not load my video.
  • Did you set permissions to allow AnyMeeting to access your webcam in your web browser?
          How to allow your mic and webcam in Chrome web browser

          How to Allow or change your audio and video settings FireFox 
  • Does your webcam work outside of AnyMeeting?

Solutions:
  • Ensure your permissions are set.
  • Test your webcam outside of AnyMeeting.
  • Turn off any other applications that are also using your webcam.

Joining a Meeting or Webinar

1.  When I try to join, it tells me the meeting is not active?

  • Are you sure it is time for the meeting or webinar?  Please check the date and time and the timezone for your event.
  • If you are sure it is time, please contact your Host to inquire.  Sometimes Hosts may run late, we advise giving them 10 minutes or so before contacting them.

2.  I got disconnected and when I try to join again, it tells me my email is already in use?

  • If you were in the meeting prior and disconnected, your presence or personna may still be in the meeting.  Please wait 1-2 minutes before trying again.  A slow connection can cause this and you may want to make sure that you have an optimal internet connection.

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  • Excluding U.S. Holidays