Your internet connection is probably the most important part of joining or hosting a meeting.  We'd like to provide some tips that will make your experience better.
     

Common Questions

Why did you get a message about connectivity?

AnyMeeting does a brief test of your connection quality to our servers at that specific moment.  If there is any packet loss or connectivity problem at that moment, you may receive a message. 

I have a fast connection, why did I get this message?

The speed of your connection is one thing, the line quality is another.  Your path across the internet to our servers may have a provider that is under performing.  Sometimes that is just a momentary problem, sometimes a provider, even your own, may be experiencing high traffic or technical issues.  Therefore the speed is not an issue, packet loss and quality are not optimal.

What is packet loss?

In short, it is when your connection drops packets.  Packets are the data being transmitted to your destination (your attendees) and loss is when they are dropped and do not reach the destination.  For more technical details see this Wiki Article.

What can I do about this packet loss?

There are a few steps you can take to maximize your connection throughput.  Packet loss itself is not something you personally can intervene on if it is caused by an external source.  Here are some tips:

1.  Do not use wireless internet(if possible).  Sending your signal through the air means it is subject to interruptions from appliances, other electronics, or even being too far away physically from the wireless router.

2.  Turn off all programs you do not need.  Your email client for example automatically checks for new emails.  What if one of those has a great big attachment to download?  Your instant messenger program will also use your bandwidth.  Shut programs down.

3.  Restart your computer.  If you have been using your computer for a while and a program updated or something you thought you closed did not actually close and is still running, restarting will ensure everything is off.

Additionally, your computer uses resources as you work.  Those resources do not refresh automatically.  Eventually we all experience lock ups on our computer.  That is your computer running out of resources and forcing you to restart.  Let's get ahead of it.

4.  Reboot your router (for Home Networks).  Here's how:
  1. Turn off your computer (and any others in the house)
  2. Unplug your internet modem/router
  3. Wait 5 minutes
  4. Plug the modem/router back in and wait for green lights to return to normal
  5. Turn your computer on again

5.  For Corporate Networks:

Talk to your IT Department about the necessary port configuration for AnyMeeting.  

Your IT Department will also be able to advise if there are multiple users sharing one line and if your bandwidth is not sufficient to hold meetings because of this.

Conclusion

If you have done all of this and you still have problems, you can investigate further or call your provider.  However in most cases, calling your provider will have little results.  The call center staff is trained in basic troubleshooting and if there is a network problem at your provider, you will not be given that information.  You may check your provider's status however on this handy site (US Only):  https://downdetector.com/

To investigate on your own, we have an independent test set up for our customers.  Click here to test your connection speed.

 

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